Bike Insurance
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Contact us by Live Chat
The easiest and quickest way to contact us is to start a Live Chat - our friendly team are on hand to help Monday to Friday 8am-6pm and Saturday 9am-5pm.
If you would like to speak to someone to manage your policy over Live Chat, we can help you:
- Make a change
- Stop a renewal
- Answer your policy questions
The Live Chat button will show when we have agents available to assist you.
Contact us by phone
| Renewals | 0333 005 0194 |
| Claims | 0333 005 0242 |
Breakdown UK (AXA) Breakdown UK (RAC) | 0333 005 0321 0330 013 2072 |
Breakdown Europe (AXA) Breakdown Europe (RAC) | 0033 472 17 25 46 00 33 475 43 52 55 |
Opening hours
| Monday - Friday | 9:00am - 6:00pm |
| Saturday | 9:00am - 5:00pm |
| Sunday | Closed |
I have breakdown cover and need help
Policies with a start date before 1st September 2024 or policies where breakdown cover was purchased before 1st September 2024
If you have a policy that you took out before 1st September 2024 or have a policy where you purchased breakdown cover before 1st September 2024, your breakdown cover is provided by Inter Partner Assistance S.A. UK (AXA).
You can contact them on 01737 334 431 if in the UK or + 44 1737 334431 if you’re in the EU and have opted for EU cover.
Text messaging is available if you’re hard of hearing or have speech difficulties. Please text the word ‘breakdown’ to 07984 434960.
Policies taken out after 1st September 2024 or policies where breakdown cover was purchased after 1st September 2024
If you have a policy that you took out after 1st September 2024 or have a policy where you purchased breakdown cover after 1st September 2024, your breakdown cover is provided by the RAC should you breakdown anywhere in the UK and the EU.
The quickest way to make a claim is online.
Alternatively, you can contact them on 0330 013 2072 if in the UK or 00 33 475 43 52 55 if you’re in the EU and have opted for EU cover.
If you’re hard of hearing or have difficulty speaking, you can access Typetalk by using the telephone prefix 18001 or by texting them on 07855 828282.
Checking if you’re covered
It’s important to check that you are covered, and you can find this information in the policy documents that you received from us.
If you need a copy of your documents, the easiest way is to start a Live Chat.
If you are unhappy
Whilst we will make every effort to maintain the highest standards, we recognise that there may be some occasions when we fail to satisfy the particular requirements of our customers. We therefore have procedures in place to investigate and remedy any area of concern.
If you’re not happy with Express Bike Insurance, please contact us:
Or in writing to:
Complaints,
Atlanta Insurance intermediaries Limited,
Complaints Department,
Nile Street,
Burslem,
Stoke-On-Trent
ST6 2BA
Please include your name, address, a contact number, your quote number and details of why you are unhappy. This will help us respond to you as quickly as possible.
Press office
Please note these contact details are for accredited journalists or anyone wishing to obtain company information relating to press issues only.
For press enquiries, email [email protected].
Express Insurance Services is a trading name of Carole Nash Insurance Consultants Ltd authorised and regulated by the Financial Conduct Authority, under firm reference number 307243. Registered address: Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB.
You can check this on the Financial Services Register by visiting their website.
Company registration no: 2600841 England and Wales. Online sales and quotation service is currently only available to UK customers. Calls may be recorded for training and monitoring purposes.